Housekeeping Dispatcher

The Housekeeping Dispatcher is responsible for coordinating and managing the flow of information between housekeeping staff, front desk personnel, and maintenance teams. The role ensures that housekeeping requests, room assignments, and maintenance issues are communicated and resolved efficiently to uphold the cleanliness and service standards of the hotel or facility.
 

Key Responsibilities:

• Dispatching Duties:

  • Receive housekeeping and maintenance requests from the front desk, guests, or internal staff.
  • Assign tasks to housekeepers and maintenance staff based on priority and availability.
  • Maintain accurate records of completed and pending tasks in the dispatch log.

• Communication:

  • Serve as the main point of contact between the housekeeping team, front desk, and other departments.
  • Communicate guest room status updates to the front desk and management to ensure rooms are ready for new arrivals.
  • Relay any maintenance issues to the maintenance team and follow up on resolutions.

• Scheduling & Coordination:

  • Monitor and update daily room cleaning schedules to accommodate guest requests or operational needs.
  • Ensure the housekeeping team stays on schedule, especially during peak hours or high occupancy periods.
  • Prioritize and adjust tasks in real-time based on unexpected demands or changes.

• Quality Control:

  • Verify that cleaned rooms meet established quality standards before being released to guests.
  • Report any service delays, guest complaints, or operational issues to the housekeeping supervisor or manager.

• Record Keeping:

  • Track and log inventory levels of housekeeping supplies, linens, and cleaning equipment.
  • Assist in generating reports on housekeeping operations and performance metrics as needed.

• Guest Service:

  • Respond to guest inquiries or requests for additional services, such as extra linens, toiletries, or room cleaning.
  • Ensure guest needs are met promptly and professionally, escalating issues as needed.

• Technology & Systems:

  • Operate and update housekeeping software, tracking systems, and communication devices.
  • Ensure all dispatch communications are recorded accurately in the system